SERVICE & SUPPORT

We value every partnership and strive to build lasting relationships with our customers by providing exceptional after-sales support and regular follow-up visits.

Before Sale:
We provide detailed information about the machine, including functions, photos, videos, samples, and anything else the customer requests. Our goal is to meet every need and help you make an informed decision.

During Sale:
We confirm all production details with the customer, keep them updated on each production stage, and make adjustments based on reasonable requests. We also share the latest and most popular market trends to support your business.

After Sale:
We offer on-site installation and training, online technical support, and share valuable processing experience. Software updates and ongoing assistance are also provided to ensure smooth and efficient machine operation.

BAINENG Support Including

Tailor Made Proposal

Our proposals are carefully crafted based on a thorough analysis of the project, considering both the production workflow and customer feedback.

Continuous Training and Improving

We support our customers throughout the machine installation process, offering on-site training and transferring essential know-how for smooth operation.

24/7 Assistance

After your purchase, we provide complete technical support along with all necessary spare parts and consumables to ensure smooth operation.